Terms & Conditions
We are committed to delivering your order accurately in good condition and always on time. We partner only with reputed national courier companies to ship your orders. Our packaging does not have any branding, marking or product description to ensure you can have your order delivered anywhere without disclosing the contents of the package.
For order above Tk.2000, shipping is absolutely free. For orders below Tk.2000 there is a nominal fee of Tk.60 charged for delivery inside Dhaka and Tk.100 charged for delivery outside of Dhaka.
We ship your order within 24-48 hours.
You can expect your order to be delivered to you in 2-3 working days in major cities and 12-15 days for other locations as per your post code.
While we shall endeavor to ship all items in your order together, this may not always be possible due to product availability. We will intimate you in such cases via email.
If you feel the packaging is tampered with or damaged, you can refuse to accept the delivery. Call us at 01911710233 or contact us with your order number. We will ensure that a replacement delivery is made to you at the earliest.
Please note all items (including gifts) will be shipped with an invoice mentioning the price, as per Bangladeshi Tax Regulations.
OUR SIMPLE 15 DAYS RETURN POLICY
We have a very easy hassle-free return policy. Simply return unworn, unwashed merchandise with all tags attached in the original box packing within 15 days of delivery.
Due to the intimate nature and hygienic standards of certain items, we regret that it is not possible for us to accept returns on Stick-On Bras, Panties, Shapewear and Accessories for hygiene reasons..
Gift cards are non-returnable.
Gift wrapping charges will not be refunded if goods are returned. Also, any replacements you have asked for will not be gift wrapped.
Products that are sold as packs cannot be returned as individual items.
To be eligible for exchange or return, the products should not be used, washed or dirty. The product must also be in its original undamaged PrettyLookz box with all tags attached.